The Spread of Trust and Distrust in Human-AI Teams

There is no abstract for this article, only highlights:

  • Trust dynamics in HATs function as part of a complex system.

  • Team composition (human- vs. AI-majority) moderates how trust and distrust affect team outcomes and trust.

  • Matched communicative and behavioral trust amplified positive outcomes, particularly in human-majority teams.

  • Mismatches between communicative and behavioral trust/distrust spreading can lead to improved performance.

  • Findings challenge the simplistic dichotomy of trust as beneficial and distrust as harmful to teams.

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